As part of our commitment to the continued well-being of our audience members, team members, and in ongoing efforts to assist our community in preventing the spread of COVID-19, we have implemented enhanced protocols and procedures you will notice before and during your visit. We continue to monitor all guidelines and will update and revise below accordingly.

 

OPENING HOURS

Our Box office, Gallery and Theatre is currently closed until further notice during the current level 5 restrictions. Our Box Office manager will be working remotely to facilitate refunds. If you have any queries please email boxofficemanager@garterlane.ie and we will respond to your inquiry.

ONLINE CONTENT

The Garter Lane Team is busy and proactive, and we are working on ways and means to bring you on-line engagement opportunities that are representative of the wealth and depth of artistic endeavour in our community. Please explore this site. It shows what we do and what the artists who work with us do, and we look forward to sharing that work with you in the coming weeks and months.

CLEANING

We have installed the Mid Ozone generator. This device can penetrate all corners of our Theatre and therefore can effectively disinfect the entire area, including the fabric and contents within. As Ozone is unstable, it is readily converted back to oxygen, leaving no harmful residual ozone after disinfection.

  • We are frequently cleaning and disinfecting throughout the building, particularly of high-touch point areas.
  • Training and PPE have been provided for all employees.
  • Hand sanitiser dispensers are placed at key points throughout the building.
  • Signage to promote hand washing and best hygiene practices has been posted throughout the building.

BOOKING TICKETS

Online booking at garterlane.ie is required for all audience members to ensure safe and comfortable capacity and limited contact admissions. You will not be able to purchase tickets at the venue as our Box Office is being operated remotely. We do not charge booking fees.

You will find the link to your e-ticket in your purchase confirmation email. You will need to show this e-ticket when you arrive. Alternatively, you can print the e-ticket at home and bring that.

If you have any queries, our Remote Box Office can be reached at admin@garterlane.ie.

ARRIVING AT GARTERLANE

Entry to Garter Lane Gallery & Theatre Space is through the blue gates on O’Connell Street.

Booking for all events is essential. You can do this online at garterlane.ie or by emailing admin@garterlane.ie. Our Box Office is currently closed.

Doors will open 30 minutes ahead of the screening/concert time. Please arrive with enough time to get through the entry process and reach your seat.

Please note all performances in Garter Lane will begin at their stated time. Latecomers may not be admitted.

Please wear a face covering while entering Garter Lane. Once you are seated for an event you can remove your mask as we will ensure 2-meter distancing in our Theatre.

Ushers will guide all patrons to their seats.

No food or drink is permitted in the building. You may bring a bottle of water with you (in a plastic/reusable bottle).

We may ask you to allow us to check your temperature. If your temperature is above 37.5˚C, you will not be admitted. We will refund your ticket in this case.

SOCIAL DISTANCING AND QUEUES

Markers have been placed at 2m distance for social-distanced queuing. Anyone with mobility issues: please contact us ahead of time or speak to a member of staff at the gate and we will arrange an appropriate space

We are promoting a one-way experience that reinforces social distancing guidelines.

You are reminded by signage to ensure you are socially distanced from others while in Garter Lane

We will endeavour to keep queues as short as possible.

BATHROOMS

The maximum number per bathroom is 4 people in the ladies’, 2 people in the men’s and 1 person in the wheel-chair accessible toilet, and therefore queueing at busy times may be necessary. This is supervised and a maximum number will be allowed to queue to ensure that we can implement social distancing. Apologies in advance for any inconvenience that this may cause.

WHAT CAN YOU DO TO HELP US PROMOTE A HEALTHY ENVIRONMENT?

We are doing all we can to promote a healthy environment, and in doing so, we also rely on you to keep recommended self-care in mind for your safety and the safety of others. Throughout your experience, please be mindful of current Government and HSE guidelines as well as public health recommendations:

  • If you or a member of your party has a temperature or is feeling unwell, please visit us another time. We will refund your order up to 48 hours before the event date.
  • Wash your hands often, using soap and water, for a minimum of 20 seconds.
  • Help us promote social distancing by remaining at least two metres away from others who are not part of your party and do not shake hands or hug.
  • Please keep your party together to help maintain social distancing with other audience members.
  • If you must cough or sneeze, please do so into your elbow, not into your hand or into the air.

 

Our staff are here to assist you with a safe journey through the building. We look forward to seeing you all again.